Legal, privacy, safety and service policies for Gyan Setu.

By visiting the website, calling Gyan Setu, sending a WhatsApp message, submitting a parent enquiry, applying as a tutor or continuing any service-related communication, you acknowledge these Terms of Service, the Privacy Policy and the policies on this page.

If you do not agree with these terms, you should not use the website, submit an enquiry, apply as a tutor, share contact details or continue service-related communication with Gyan Setu.

Gyan Setu is a Kanpur-based home tuition facilitation and coordination service. We help parents and guardians share a tuition requirement and may help connect them with suitable tutor options based on class, subject, board, area, timing, availability and learning need.

Gyan Setu is not a school, college, university, examination board, government body, employment agency, recruitment agency, guarantee provider, child-care centre, transport provider, payment escrow service or emergency service.

Unless Gyan Setu expressly confirms otherwise in writing, tutors are independent individuals or independent service providers. Tutors are not employees, agents, partners, legal representatives or franchisees of Gyan Setu.

Tutors control their own teaching method, preparation, schedule, travel, conduct, materials and commitments. Gyan Setu may assist with coordination and basic service support, but does not control every act, omission, statement or promise made by an independent tutor.

Gyan Setu may try to identify suitable tutor options, but does not guarantee that every enquiry will result in a tutor, demo, fixed schedule, preferred fee, preferred location, preferred qualification, long-term continuation or immediate availability.

Academic progress depends on student effort, attendance, practice, school curriculum, exam pattern, parent support, tutor-student fit, health, timing and consistency. Gyan Setu does not guarantee marks, ranks, board results, exam success, admission, confidence improvement, behaviour change or any specific academic outcome.

Gyan Setu may refuse, pause, restrict, suspend, remove, block or stop service or communication for any parent, student, tutor applicant or tutor where we believe there is false information, abusive behaviour, unsafe conduct, non-cooperation, misuse of contact details, repeated disputes, harassment, spam, legal risk, payment issue, policy violation, reputational risk or any other reason that may harm Gyan Setu, students, parents, tutors or the public.

To the maximum extent permitted by applicable law, Gyan Setu will not be liable for indirect, incidental, special, consequential, punitive or remote losses, including loss of marks, loss of opportunity, exam failure, emotional distress, tutor cancellation, schedule disruption, parent-tutor dispute, fee disagreement, third-party platform failure, message delivery issue, loss of data, or conduct of independent tutors or users outside Gyan Setu's reasonable control.

Nothing in these terms excludes liability that cannot be excluded under applicable law. Where liability cannot be excluded, it is limited to the maximum extent permitted by law.

Parents, guardians, students where applicable, tutor applicants and tutors agree to protect and compensate Gyan Setu, its owners, representatives and service partners from claims, losses, complaints, damages, penalties, costs or expenses arising from false information, misuse of contact details, unsafe conduct, breach of these terms, violation of law, unauthorised sharing of another person's information, tutor-parent disputes, fee disputes, or actions outside Gyan Setu's reasonable control.

Gyan Setu does not normally ask parents or students to share Aadhaar, PAN, bank details, card details, passwords, UPI PIN, medical records, biometric data or unrelated family information through the website or normal WhatsApp enquiry flow.

Users should not send unnecessary sensitive information. If such information is sent without request, Gyan Setu may delete it, ignore it, restrict it, or retain it only where necessary for safety, legal, dispute or compliance reasons.

When a user voluntarily contacts Gyan Setu, submits an enquiry, sends a WhatsApp message, applies as a tutor, shares information or continues communication, the user consents to Gyan Setu processing the information for the purposes described in this policy.

For student-related information, the parent or lawful guardian providing the information confirms that they are authorised to share it and consent to processing for tuition coordination, safety, communication and related service purposes.

Withdrawal of consent may affect our ability to coordinate tuition, process applications, respond to requests or maintain service records. Withdrawal does not affect lawful processing already carried out or information retained for legal, safety, dispute, compliance or business record purposes.

Gyan Setu may retain enquiry records, tutor application records, communication records, complaint records, safety notes, payment-related notes, website logs and internal records for as long as reasonably necessary for service, safety, legal, dispute, compliance, fraud prevention, accounting, audit, business continuity or legitimate operational purposes.

Deletion requests will be reviewed, but some information may be retained where permitted or required for legal obligations, safety review, dispute resolution, enforcement, business records, backups, technical logs or protection of Gyan Setu's rights.

Gyan Setu takes reasonable technical, organisational and operational steps to protect information. However, no website, internet transmission, phone network, WhatsApp message, email service, cloud service or storage system is completely secure.

When users communicate through WhatsApp, phone, browser, email, hosting provider, social media or any third-party platform, that platform's privacy policy, security practices and retention rules may also apply. Gyan Setu does not control third-party platforms and is not responsible for their independent data handling.

Gyan Setu may suggest or coordinate tutor options, but the parent or guardian is responsible for deciding whether to speak with, meet, start, continue, pause or stop tuition with any tutor.

Parents should ask relevant questions, assess comfort, discuss fees, understand teaching style and supervise initial interactions before finalising any arrangement.

Parents should inform Gyan Setu promptly about repeated absence, unsafe behaviour, false claims, fee disputes, misuse of contact details, poor conduct or any concern involving a tutor or tuition arrangement.

By applying or accepting an enquiry through Gyan Setu, the tutor understands that they are an independent tutor or independent service provider unless a separate written agreement states otherwise. Application or enquiry sharing does not create employment, partnership, agency, franchise or guaranteed work.

Gyan Setu may reject, pause, restrict, remove or stop referring a tutor for false information, parent complaints, unsafe behaviour, misuse of data, repeated cancellations, poor communication, fee disputes, policy violation, reputational risk or any reason Gyan Setu considers harmful to its service, users or business interests.

Gyan Setu's service for school students is intended to be initiated and managed by parents or lawful guardians. Students should not independently submit private information, arrange tuition, meet tutors or continue private communication without parent or guardian knowledge.

Gyan Setu may pause tutor coordination, restrict tutor access, preserve records, contact the parent, ask for clarification, remove a tutor, stop service, or take any other reasonable step if a student safety or serious conduct concern is reported or suspected.

Home tuition fees may depend on class, subject, board, number of days, class duration, travel area, timing, tutor availability, experience and learning requirement. Gyan Setu does not guarantee a fixed fee unless confirmed for a specific arrangement.

If a parent pays a tutor directly, that payment arrangement is primarily between the parent and tutor. Gyan Setu may assist with communication where practical, but is not automatically responsible for refunds, receipts, tax, cash handling, online transfer errors or private fee arrangements made directly between parent and tutor.

If Gyan Setu charges or receives any service fee, registration fee, facilitation fee, subscription fee or other amount in the future, the applicable payment and refund terms will be communicated for that specific payment. Refunds, if any, apply only to amounts actually received by Gyan Setu and not to private payments made directly to tutors unless Gyan Setu expressly agrees in writing.

By contacting Gyan Setu through WhatsApp, phone, website form, SMS, email or social media, you agree that Gyan Setu may use the details you share to understand the requirement, respond to you, coordinate with suitable tutors, share relevant details for tuition discussion, maintain service records, handle safety issues and comply with legal or business requirements.

Gyan Setu may contact users for enquiry follow-up, tutor application updates, tutor coordination, demo discussion, schedule confirmation, safety notices, feedback, complaint handling, policy updates or related service communication. Users may request stopping of non-essential promotional communication.

WhatsApp, phone networks, browsers, email providers, hosting providers and social media platforms are independent third-party services. Gyan Setu is not responsible for their outages, message delays, account restrictions, security practices, data retention or independent processing of user information.

Parents, guardians, tutor applicants and tutors may contact Gyan Setu about privacy concerns, tutor conduct, parent conduct, data misuse, communication issues, fee disputes, unsafe behaviour or other service complaints. Gyan Setu may ask for details, screenshots, dates, names, phone numbers or other references needed to understand the matter.

Gyan Setu may preserve relevant records even after a deletion, consent withdrawal or stop-communication request where retention is reasonably necessary for legal compliance, safety, fraud prevention, complaint review, dispute resolution, enforcement of policies, business records, accounting, audit, legal defence or protection of Gyan Setu's rights and reputation.

For privacy, safety, correction, deletion, consent withdrawal or complaint requests, contact Gyan Setu on 8318807594 or email kumarvishwas2737@gmail.com. Please include your name, contact number, role as parent or tutor, nature of request and relevant reference details.